Taylor Stevens Salon & Spa

I had been going to this salon to see Tiffany since early 2013. I had received good haircuts, but recently, my at experience at this salon went from good to bad. I had scheduled to have my base color touched up. Bad idea!



I was told I would get a slightly richer color but not darker. As I sat alone for more than 50 minutes with dark dye on my hair, I knew this wasn't the light golden brown I had asked for to match my then-current color. My hair is now dark cherry (brassy and fake) brown.



After calling three times--and getting no call back--to ask if washing my hair would make it lighter, I finally spoke to Tiffany who didn't seem particularly sorry that I wasn't happy with my service. I was to come back in for them to put a "gloss" on it to correct the brassiness but I got nervous after my first color experience there. I called to say I was worried my hair would get damaged putting more color on it so close after the first application.



A week later, I called to speak with manager Stephanie and I received an attitude because she said I had cancelled "at the last minute" (for a trip back to that salon I shouldn't even have had to make).



I had called Stephanie to ask if I could use my regular Garnier color to cover up the red color. Never got the chance to ask. All I know is this salon doesn't understand what good customer services constitutes.



I now do not recommend Taylor Stevens Salon any longer--too stressful and not Aveda-like at all.