Bonefish Grill

I've been several times with family on Easter and Mothers day and have NEVER had a bad experience with food or service!

I generally give a restaurant three strikes. I am tired of frozen, marinated steak that is never thawed properly so when it's cooked there are a rainbow of colors from red to gray. It never helps to "steam" it under a lid either. The fish and chicken both look like they came right out of cryovac plastic and into the pan. REALLY, horribly, disappointed in this restaurant and the excuses that the waitstaff and FHM use to cover everyone's posterior. So far the only good things are the starters, salads and some sides. The crab chowder is tasty. BUT the service SUX!

Don't worry about making reservations, it doesn't count for much. We made reservations for a 7:30 dinner on a Saturday. The place was very busy with many people standing in the front of the restaurant. We arrived on time and squeezed into the reception area, told the first hostess we had a reservation and she referred us to the second hostess at the stand. I told the second hostess that I had a 7:30 reservation and she didn't say anything to me, just put my name at the bottom of the list and handed me a buzzer. I was a bit confused, asked the girl how long the wait was, and she condescendingly explained that there were no tables because people were "not finished because they were still at their tables, talking to each other" and that the wait would be 10 to 15 minutes. My boyfriend and I went outside and sat on the patio and watched many groups of people enter into the restaurant. After 30 minutes, we decided that it wasn't worth it and brought the buzzer inside (to an empty reception area where everyone had been seated but us), and the front manager gentleman tried to make a last ditch effort to seat us. He said they had been having trouble with their online reservation system and probably didn't get the message, so to speak. Even if the system was 'broken', I shouldn't have been treated as though I had made up the reservation out of thin air. I have patience and understand when it gets overwhelmingly busy, but think the situation could have been handled in a more professional manner. Probably won't go back.