Carpet One

AT ALL COSTS DO NOT USE THIS COMPANY!!!Verteran's Carpet One was hired by Lionsbridge Contractor Group to complete a flood restoration in two levels of my home. S&S Floor Surfacing Inc was then contracted as a 3rd tier sub-contractor to complete a flood restoration in two levels of my home. They didn't complete the initial work for 6 months with no explanations from Verteran's Carpet One. When the work was initially completed the floors looked unbelievably terrible. The issues with the flooring were as follows, vapor barrier was not installed under the wood flooring, wood was not left to acclimate prior to installation, initial unfilled gaps of a 1/16th of an inch are present between old and new sections of flooring, surface finish has dirt in it all over the floor, finish is uneven with some areas not getting any finish, nail holes were not filled, pencils lines are present under the finish, gapping between 1/32nd of and inch and 1/16th of an inch over the whole floor within a week due to lack of acclimation, filling is chipping out, because of separation of boards edges are sharp and catch as you walk over them.Verteran's Carpet One then started work to replace carpet in the damaged areas. During both the wood flooring and carpet replacement I stayed in temp housing covered by the insurance company. The project manager Chris Fall at Veterans Carpet One lied to the insurance company claiming that they had completed the work when the carpet wasn't even installed leaving me and my dogs without a place to live as the insurance company refused to pay for temp housing "after the job had been completed".The owner of S&S Floor Surfacing Inc came to the home to review the issue with the wood flooring and agreed the repairs were not done to his standards but after discussion with the project manager Chris Fall at Veterans Carpet One they refused to fix the issues. Veterans Carpet One hired an independent inspector to document the condition of the floor and confirmed with a 20 page report that the flooring was not done properly. Veterans Carpet One refused to fix the issues but offered to add a coat of finish. Lionsbridge Contractor Group said to pursue any additional effort would not be possible until S&S Floor Surfacing Inc had an opportunity to fix their mistakes so they came in and added a coat of finish 11 months after the original claim. The rework did not resolve any of the issues previously discussed and the rework looks even worse than the original finish.Now, over a year has past with unprofessional back and forth and S&S Floor Surfacing Inc, Verteran's Carpet One, and Lionsbridge Contractor Group refuse to fix the flooring. S&S Floor Surfacing Inc, Verteran's Carpet One, and Lionsbridge Contractor Group are big on customer service and top of the industry promises but terrible on results. They are unethical, unprofessional, and the quality of their work is seriously poor. At all cost do not use this company.

Dear Walt, We want to say thank you for your wonderful expertise, and helping us select the flooring of our dreams. WE LOVE IT! From the very first time we met till the end of the job, you were there for us--even on those supposed days off you had! The wood flooring is just gorgeous, and our new tiled bathroom and shower are awesome! The new blinds that you helped us select are gorgeous too! You helped us select colors of wood, tile, even the grout! It all turned out gorgeous. Please give our thanks to all the installers who helped make this possible. Also to Bill Welbon--please let him know how much we love the job! We will definitely refer you to everyone we know that wants new wood flooring or tile work done. And we will for sure call you in the future when we want our lower level remodeled! Thank You!! B&T Schneider