Cuzins Car Wash

Terrible service, very rude. Spoke to manager named Jim, who was no better. I will never come back here, even if they washed for free.

I highly DO NOT recommend this establishment. And here's why...
I brought my truck in for a basic exterior wash and afterwards I noticed that the front hood of my truck was COVERED with scratches. ( they were in a back and forth motion like when someone were to make when drying the surface. I verified this with a detailing guy, a body shop and a car dealer) I brought it to the managers attention and he buffed it out but he denied responsibility, saying his.is workers did no wrong. His defense was that the workers use microfiber cloths and they don't hold on to pebbles or twigs or dirt. Apparently he has missed all of the ad's on TV for the past decade raving about microfibers' ability to "hold on to dirt" and "dirt clings to the fibers". It's really just common knowledge nowadays. Anyway, a week later the scratches on the hood were visible again which indicates deeper scratches.
I brought the truck back in and mentioned to the manager I wasn't happy and that I'd like them to re-address this problem.He again denied any wrong doing, stuck by the microfiber defense and recommended I speak to the owner, who is in only on Mondays from 9am-3pm. Later that day I drove to the car wash and spoke with the cashier. She said I just missed him. She confirmed the owner would be in later that day but didn't know when. I left my name and number with her. That was over a week ago and I haven't heard from the owner.
I called again and spoke with the manager and this time the story changed and he was rather snippity. This time saying "The owner comes in whenever he wants, the day is never the same and no one know's when he's coming." I asked a few more questions and his replies were, "nope, yup, nope, yup." So apparently if your complaint is minor, then they're professional about it, but if it's more serious they don't stand by their work and want nothing to do with the customer.

I used to use this car wash alot, but my last experience with them really opened my eyes. I went in a few days before christmas and asked them if they offered a carpet shampoo service because I had a few dirty spots on my gray carpet. I pointed out the areas of most concern and the man said no problem, it would take about an hour and it would be $49.00.
The hour passed and my car pulled up to my surprise with nothing having changed other than the wash. They said that they detailied the interior leather. Not what I asked for! I explained that I already had the interior detailed a few weeks back and that that was not what I wanted done. The magager was called over and sarcaticly stated that we did what your slip said and we are not going to shampoo your carpets for free. The slip only said what the package was, I figured it was right, because I specifically showed the man what I wanted done. They couldn't have cared less and treated me like a low life looking for a free service.

I left a message for the owner to please call me as soon as possible. Since that initial message, I left 3 others and still no call back. Each time I called I got an obnoxious woman with the Irish accent who gave me the same bothered attitude.

My reccommendation is that if you just want a basic car wash, they are probably fine, but if you want any other service or expect any kind of professionalism do not go to this place. There are to many other places that care about their customers and want your business.

This place is horrible. Took my car in for a wash. Paid the extra to get the wheels and everything done. When I got my car the wheels were just were dried with no tire shine. When I told the manager he got all defensive and said he knows they were done and he did them himself. I took my car and left. When I got home I looked over at my door panel and there was marker all over it. Took it back and the manager started rambling on and on about how his workers do not carry pens and markers. He would not even face me and he was razing his voice at me. This place is so unprofessional and I will never take any of my cars there again.

Bought Best wash & tipping (tip bucket is placed before u See ur car! Child could do Better!