Shell

the deli is amazing! I love the empanadas and the colada.
Good service, finally now u can paid with debit in the pumps.

MANUEL who is working there at this very moment... it is 1:58am...October 31st...is very rude. All I did was say "hi, I just need my receipt because it did not give it to me after I pumped the gas" and he sarcastically responded "okay? What do you want me to do?! What is your number!?" I answered "oh I don't know the number" but was directing him to where my car was located. He interrupted me and screamed "I don't know what that is, I can't guess your number!" I was very patient and tried to get a look out the window as there was a truck covering it and could not tell what number it really was. So after I tell him the number he starts going off on me about how he can't guess the number. After a very long day at work, since I work at the miami airport, it is a very long ride home. I do not want to stand here and listen to you rambling and talking to me with an attitude. All I want is for you to give me my receipt. I just simply responded "listen, I'm tired just give me my receipt" He yelled "Well just like your tired! I'm tired too because I have to work just like u!!" N I said ok good for you.
Let me just first say I understand if there are rules/policies if the customer has to know the exact number of where they pumped gas but I believe if I am describing exactly where it is, as an employee you should right away be able to tell what number it is.....maybe there is a rule against that but either way he should not have treated me the way.

There are many jobless people out there who will appreciate the opportunity to work there and in turn will treat customers with respect.

As someone who has been in the customer service industry for a very long time the first things we need to learn is how to greet a customer once they walk through the door, how to speak to a customer, and try to help the customer the best to our ability. Which he did not do any of the above. I really hope that his attitude changes after this review and begins to appreciate his job more.