More Info
- BBB Rating
- Location
- Ingleside Shopping Ctr
- AKA
House of Time Inc
- Category
Reviews
04/05/2015
Provided by SuperpagesI repair old clocks and whenever I can't find a part they always have or can get it for me,
12/25/2012
House of time is a disaster. Our grandfather clock had stopped working. It was purchased there as a wedding gift some 20 years earlier. In the past when this happened every 3 to 4 years, a gentleman from Glen Burnie would come to our home and clean it, thus returning it to perfect working order. It's accuracy approached that of a modern quartz watch. When the same thing happened this time, we found that that fellow had retired so we decided to call on The House of Time. We were told since the clock was over 20 years old, it would require a thorough cleaning which would take up to six weeks and cost over $600. This sounded reasonable so we agreed. Time passed and we started calling them. Three months had passed, and they told us that something was wrong with it and it needed to be worked on. No calls. We called again two weeks later and were assured the clock had been running well and a delivery appointment was set. From the outset, the clock was running slow, losing 4 minutes per day! Additionally, only one of three chime selections worked. ARE THESE PEOPLE FOR REAL?? Will call them (the day after Christmas) and keep you posted. I will not keep a critical review if they make good on their errors. If not, they will be pursued until complete restitution is made.
10/26/2012
Provided by SuperpagesDo not go to House of Time if you are looking for clock repair service. I took a Grandmother clock movement that had a broken chime spring to them for repair and was told it would take 4-6 weeks. When asked what the cost would be they said they would have to have the repair man make the estimate and would let me know in about 2 weeks. After six weeks and several phone calls, I finally got the estimate and was told the repair would take an additional 4-6 weeks. Finally, after three more months and many excuses why it was taking a long time, I get a call that my clock is ready!! Five months to replace a spring in a clock seems unreasonably long. I strongly suggest you take your clock repair business elsewhere.
03/29/2011
Provided by SuperpagesWhat horrible service! I took a watch in for service on January 25th. After getting an estimate I paid the fee upfront and waited 3 weeks for the watch to be returned. After another 2 weeks of waiting and excuses I went in to ask for my watch back and a refund since the service was so bad. All I got a lot of excuses and being told my expectations were not realistic! My expectations were the expectations this store gave me AND I gave them 2 additional weeks. I told them their customer service was horrible and the reply I got was they didn't care!
03/22/2011
Provided by SuperpagesWOW! What horrible service! I took a watch in for repair and was told 3 weeks. So far it has been 6 and they still have no idea when I will have my watch. When I complained about the poor service I was told they didn't care that they gave poor service! NEVER AGAIN!! I am sure there are watch dealer with much better service!
04/22/2010
Provided by SuperpagesAlways help with anything I have. They fix watches, clocks, and jewelry.
Details
Phone: (410) 744-6658
Address: 701 Frederick Rd, Catonsville, MD 21228
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