Shiland Family Medicine

I had a conflict with the front desk woman because she told me not to have an attitude with her because someone gave me an appointment with Dr. Hatchel but told me it was with Dr. Pope...and then stared me down. I was frustrated, yet respectful. Upon leaving under her stare, I told her that the reason for my attitude was because of her stare..and to have a beautiful day. She yelled at me a few things as the office manager had her calm down, but my favorite was, "She needs to be removed from this practice." IN FRONT OF ALL THE PAITIENTS. I talked to the office manager twice with my frustraton and said that I would like to hear from my doctor of 8 years, and that I would be leaving the practice because I could not agsin face that woman at the counter.



Today, my family of 5 has been removed from their practice...with no signature! Can someone explain why my adult daughter must find another doctor? Or my husband? Are the 17 and 12 year old at fault for me refusing to be disrespected?

Well, I know you shouldn’t write reviews when you’re angry but I’ll consider this an exception since a nice Doctor decided to lie to us. Doctors are the last people you’d think would lie.



I'm Ruben's son and I went to the clinic with him so that I could translate from Spanish to English and vise-versa.



I want to point out that the two ladies I spoke to at the front office were very nice. I don’t know their names but one was White and one was African-American. I’d specially like to give a thanks to one of them for being so honest with me when we were leaving. You’ll find out why later in this review. If I could rate just the two of them both I would give them 5 out of 5 stars.

Here’s our epic saga and how it occurred.



At 3:00PM we came in since my dad is a new patient, we were supposed to get there at 3:15PM but didn’t know how short of a drive it was from our home and thought that worst case scenario, we’ll have to wait until 3:45 which was our appointment time. After filling out 3 forms we gave them to the nice African-American lady and patiently waited.



At 3:59PM (yeah, I checked my phone) I go to the front to ask her about setting an extra appointment to have an additional procedure done, and she must’ve been used to people getting impatient so before I could ask her about the appointment she immediately said that there’s 3 patients in front of us. She even went the extra route to talk to the Doctor and actually confirmed that the Doctor only had 1 patient in front of us. This detail becomes crucial as you read on.



At around 4:30PM my dad’s weight, blood pressure, etc are taken and we step into a small room. We talk and talk to pass the time (keep in mind our appointment was almost an hour ago) and at around 5:00PM our Doctor (I don’t know his name, but he’s of Asian descent, light skin, short hair) comes in! Finally we both thought… until he mentions that he only has 1 patient left in front of us and he’ll be right with us afterwards. At this point we’ve been in this clinic for 2 hours, our appointment was supposed to be about an hour and a half ago, so instead of wasting more time we decided to cut our losses and leave. We exit the small room and go back to the front office.



At the front office the two ladies who are extremely nice listen to me speaking calmly since my dad raised his voice (at no point did he get anywhere near screaming btw, he just raised it a bit to show that he was dissatisfied at the poor service). One of the ladies mentioned that they’re just too busy and that appointment times aren’t kept. This is the part that I appreciate her honesty. She told us that no matter when we made an appointment it would always basically be the same. I can’t say how extremely grateful I am to her honesty because it saved us an additional 2 hours of waiting for nothing.



What I’m mad about is two things – I told the one of the ladies that we were told there was only 1 patient in front of us quite a bit ago and she confessed she was only relaying the message from the Doctor. I’ve never had a Doctor lie to me and it was an extremely gut-wrenching/sick feeling to find that out.



The second thing is that they’re overbooking patients which in turn makes appointment dates EXTREMELY inaccurate. Once again, I’m very glad the lady was very honest with us and I’m not going to mention which one is which since I know they’ll get reprimanded if the company ends up reading this even though they know they’re the ones at fault.



Long story short – The clinic does not care about appointment dates. They just want a list of patients and if they wait over 2 hours like we did, great! If they leave, oh well. We’ve got more patients that we overbooked just in case.

I became a new patient at Shiland in January due to a blood clot in my leg caused by a fractured fibula. The doctor seemed very competent, and I thought I was in good hands. Due to the nature of my issue, I require lab tests every other day until they get me where they want, and they are to follow up with a phone call to give me my dosage info and when to come back next. I constantly played phone tag with them, me always calling them to get the info. They once even 'forgot' to call me back, thank goodness the rock hill location was open and a doctor there was able to give me my results. After giving them the benefit of the doubt, I continued to go for treatment out of convenience, and still dealt with the same inconsistency. My doctor never seemed to be in the office the day after my testing, so other doctors had to look at my results. After receiving a call from another doctors nurse, I was told to stick with my same dosage and he would follow up with my doctor the next day he came in and they would call with further info and when to come in next. My levels were very low, and it's not something to play around with. I called 2 times and left messages, never heard from anyone, and finally spoke with a triage nurse. She read the notes, and advised they would not be calling me as they had already given me my dosage and to come back in a week. I explained that was never told to me and became very frustrated - she just did NOT care. I asked to speak with my doctor, and instead she put the office manager on the phone. He gave me the same excuse and said there was a miscommunication and refused to let me speak with my doctor. I will never step foot in this office again, they simply do not care about their patients. It may be fine for a routine physical or for a cold, but if there is a need for ongoing treatment - BEWARE - they can't get it together.. GO SOMEWHERE ELSE