Twin City Front End

Extremely poor service. Bad attitude and quick tempered owner. The 2 mechanics that work there have some good qualities and knowledge but not consistently! Was told that my frame on my vehicle was bent because they were notable to conduct a front wheel alignment...I took it to another shop and they were able to do it with no problem. Bought tune up items for them to install, found out weeks later when i was doing work on my vehicle myself that tye old spark plugs were still in the vehicle!!! I brought it to their attention but tye owner claims that she doesn't know what her mechanics hourly rate is to give me a refund for work that was not completed!!! Very poor customer service. I have spent thousands of dollars with this shop!! No more!

I've been utilizing their services for over 5 years. Spent thousands of dollars between my vehicle and my companies vehicle being serviced. For the first time this month in 2021, I can say that they have changed. They charge you extra if you tell them your bringing your own parts. The labor rate for one mechanic goes up at least $20 just because of this! This notice of an increased labor rate is written on a dry erase board! They broke a part on my vehicle and wouldn't admit it! Told me that my frame on my vehicle was bent and that they couldn't complete my wheel alignment because if this. I took my car to a professional frame alignment shop to have it checked. Nothing was found! These guys really didn't know what they're talking about! I had at least 6 people that I work with that I have referred there over the years but now, I would advise them to do business elsewhere. I understand that as a business, you can set your own rates but, there are somethings that you should make sure that the customer understands before you take their money. The owner stated that she couldn't tell me what it would cost for what I wanted to get done and that they would have to look at all of the work and then give a price...which did nit happen until the work was done!That should never be the case! Make your prices known to the customer! If your a business owner, whether you have 1 million customers or only 1...treat them all the same! I think that this shop has forgotten what it means to take care of your customers and to be fair. I will take my business elsewhere from this point on!

I highly recommend this place. I had absolutely no complaints. from the friendly lady at front desk to the mechanics everyone was very friendly and helpful. I took my saab to get cv axles and motor mounts changed and they did it all same day in around 4 hours. very good price on labor and my car is much better off now. they obviously know what theyre doing! I'll definitely go back to them in future! :-)

The lady that answered the phone was extremely rude, and acts like she does not want to be at work. Per her directions I hurried to the shop to try and get my alignment. Once there was told it could not be done until. .. She insulted me for the parts I used and acted as if every house should have a lift. Because I took the breaks shoes abs router of to change my ball joints. I have worked cs before she could have changed her attitude and words and would have came across as caring. I never will suggest anyone to use them.

lady is extremely rude.fixed my car but it only lasted 24 hours. when I called to let them know the lady went postal and said well it was working when it left here... I asked if they could pick it up and with the same rude attitude she said you have to get it here we don't do that. so I guess they expect me to pay for the tow truck again since they did not find the complete problem. If the lady was a little nicer without the "we cando no wrong "attitude i would have paid for the tow again.