Forest Hill Cemeteries & Funeral Homes

I visited their office in June of 2016 to speak with someone about adding a name plate to my grandmother's headstone. We reviewed a couple of options, he quoted me a price on the low end of my request and advised me I would receive a proof to review in about 4 to 6 weeks. In early July my credit card was billed and I waited for the emailed proof. In September my mother began reaching out to the office in person and by phone to inquire the status of our request and repeatedly she was put off. I went into the office thinking I could be a little more firm and I too was told I would get a call the next day. I did not and I contacted the owners of the grounds, Stone Moor. A representative replied to my email immediately giving me hope that someone would finally help me. But she too repeatedly promised to follow up but never did. In 2016 the extremely poor service is remarkable to me. I paid for a service and have been essentially ignored.