Firepower Inc

If you want a business or home security system, don't go with Firepower. In my opinion, they lure you in for the installation, then clobber you with the service contract.

Do not agree to any installation until you demand to see the service contract. Read the service agreement BEFORE you agree to the install. It contains lots of surprises. Then, even if you change terms in the agreement, and they return the changed agreement signed by them, they try to force a different agreement.

Administrative staff was rude and condescending.

Im not sure the surprises sam is referring too. I found the service agreement to contain the same information as other alarm/security companies I've signed with in the past. In fact far less surprises than a large national company I finally managed to break away from recently. I've had fire alarm problems for years. I was finally told it couldn't be fixed and I would need to replace the system. Getting someone from my previous national fire company out to look at the problem was like pulling teeth. Firepower came out and within hours the problem was solved. Turned out the system was just fine, It was a bad wire, saving me thousands right out of the gate. Since then I've had a handful of other problems/question, What wasn't answered over the phone a tech showed up promptly, once within an hour and the 2nd time the next morning. I couldn't be happier. Its nice to call for help and not only receive it but get it from the same person who has talked with me before. Very friendly & professional.